Terms of service

Terms of Service

Effective Date: [22nd August 2025]

This website is operated by Studio Matakana (2025)  Limited (“we”, “us”, or “our”). Throughout the site, the terms “Studio Matakana”, “we”, “our”, or “us” refer to Studio Matakana (2025) Limited. By accessing our website and/or making a purchase from us, you agree to be bound by the following Terms of Service (“Terms”) which govern your use of our website and services.
Please read these Terms carefully before using our site. If you do not accept all the terms outlined below, you may not access the website or use our services.
We reserve the right to update or change these Terms at any time by posting updates on this page. It’s your responsibility to check back periodically. Continued use of the website after changes are posted constitutes your acceptance of those changes.

1. Online Store Terms
By using this site, you confirm that you are at least the age of majority in your location or have the authority to use this site with consent from a legal guardian.
You may not use our products or services for any unlawful or unauthorised purpose. Any breach of these Terms may result in immediate suspension or termination of services.

2. General Conditions
We reserve the right to refuse service to anyone, for any reason, at any time.
Your content (excluding sensitive payment information) may be transferred unencrypted across networks. Credit card data is always encrypted during transfer.
You agree not to reproduce, sell, or exploit any portion of our website or services without our express written permission.

3. Product Accuracy and Availability
We make every effort to ensure accurate descriptions and imagery of our products. However, we cannot guarantee that your device’s display of colours will be exact.
Products may be limited in quantity and are subject to our Return Policy. Prices are subject to change at any time without notice.

4. Pricing and Payment
All prices are in New Zealand Dollars (NZD) and include GST (15%) unless stated otherwise.
We accept payment by credit card and other methods made available through our payment gateway. We reserve the right to refuse or cancel any order at our discretion.

5. Shipping and Delivery
Orders will be processed and shipped in accordance with our Shipping Policy. Delays may occur due to third-party carrier issues, public holidays, or regional disruptions. We are not responsible for delays outside of our control.

6. Returns and Exchanges
We accept returns or exchanges for change of mind within 7 days of receipt, provided the item is unused and in original packaging. Proof of purchase is required.
Discounted items are final sale unless faulty.
Please refer to our Returns Policy for full details.

7. User Submissions and Feedback
Any feedback, suggestions, or creative content submitted to us may be used without restriction or compensation. We reserve the right to edit or remove any content that violates these Terms or is deemed inappropriate.

8. Third-Party Tools and Links
We may provide access to third-party tools or links. We do not endorse or warrant third-party content and are not responsible for any outcomes related to their use.

9. Personal Information
Your submission of personal information through the site is governed by our Privacy Policy.

10. Errors and Omissions
We are not liable for typographical errors or inaccuracies. We reserve the right to correct any errors or update product and service information at any time without prior notice.

11. Prohibited Uses
You are prohibited from using this site or its content for any unlawful, abusive, or fraudulent activity. We reserve the right to terminate your access if we believe you are in breach of these conditions.

12. Disclaimer of Warranties and Limitation of Liability
We do not guarantee uninterrupted, timely, or error-free service. Products and services are provided “as is” and “as available”.
Studio Matakana shall not be liable for any damages related to your use of this site or our products.

13. Indemnity
You agree to indemnify and hold harmless Studio Matakana and its affiliates from any claim or demand, including legal fees, arising out of your breach of these Terms or misuse of the website.

14. Severability
If any provision in these Terms is found unenforceable, it shall not affect the validity of the remaining provisions.

15. Termination
We may terminate or suspend access to our services at any time without notice for breach of these Terms.

16. Governing Law
These Terms are governed by the laws of New Zealand. Any disputes shall be resolved in New Zealand courts.

17. Contact Information
If you have any questions about these Terms, please contact us at:
contact@studiomatakana.co.nz