Privacy policy
Privacy Policy – Studio Matakana
Your privacy is important to us. This page explains what information we collect, how we use it, and your options regarding your data.
1. What We Collect and Why
When you make a purchase or interact with us online, we collect the information you provide — such as your name, email, phone number, address, and payment details — so we can complete your order and keep in touch if needed.
We also collect technical data like your IP address and browser type to help us improve our website experience and ensure everything runs smoothly.
If you've signed up for our mailing list, we’ll occasionally send updates, new arrivals, and exclusive offers. You can opt out at any time.
2. Giving Us Your Info
By placing an order, signing up to our newsletter, or otherwise providing your personal details, you're giving us permission to use that info to process your request (e.g. shipping an order, handling a return, or sending a receipt).
If we ever want to use your details for anything beyond that — like marketing — we'll either ask for your consent directly or give you the chance to say no.
You can opt out of marketing emails or withdraw your consent at any time by contacting us at contact@studiomatakana.co.nz.
3. Sharing Your Info
We’ll only share your personal information when it’s necessary to complete your order or when required by law.
This could include sharing your shipping info with our courier partners, or payment details with secure third-party payment providers.
4. Our Online Store & Payments
Our website is powered by Shopify, which provides the platform for us to sell online. Shopify securely stores your order data behind a firewall.
If you use a credit card, Shopify processes that payment using encrypted systems that comply with the PCI-DSS(Payment Card Industry Data Security Standard). Your details are only stored for as long as needed to complete the transaction.
For more information, check out Shopify's Privacy Policy and Terms of Service.
5. Third-Party Providers
Some services we use — like payment gateways, delivery companies, or marketing tools — may collect your information to do their job. They’re only given the data needed to perform their specific role.
These third-party providers may store data in other countries. If that’s the case, your information may be subject to those local laws.
Once you leave our website (for example, by clicking a link to a third-party site), their privacy rules apply, not ours.
6. Website Security
We follow standard industry practices to protect your personal information and ensure it’s not accessed or used inappropriately.
Any sensitive data you enter (like credit card info) is encrypted using SSL (Secure Socket Layer) technology. While no system is foolproof, we work hard to keep your information safe.
7. Cookies
Like most websites, we use cookies to make your experience better — things like remembering what’s in your cart or seeing how people use our site.
You can disable cookies in your browser settings, but it might affect how some parts of our site work.
8. Age Limits
To shop with us online, you need to be at least the age of majority in your country or region. If you're under that age, you’ll need permission from a parent or guardian.
9. Updates to This Policy
We may update this privacy policy occasionally to reflect changes in the law, our services, or how we handle data.
Any changes will be posted on this page, and if they’re significant, we’ll let you know either on the site or via email.
Questions or Requests?
You have the right to access, correct, or delete any personal info we hold about you.
To make a request or ask any questions, please email us at:
📧 contact@studiomatakana.co.nz